Refund & Return Policy – HANMECH

At HANMECH, customer satisfaction is our priority. We offer a 7-Day Easy Return Policy to ensure a convenient and hassle-free shopping experience.

1. 7-Day Return Policy

Customers can request a return within 7 days of receiving their order.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must include its original packaging, tags, and accessories, wherever applicable.

• Proof of purchase or an order number must be provided.

2. How to Request a Return

Returning a product is simple and convenient.

Customers only need to email us at:

Email: connect@hanmech.in

Please mention:

• Order Number

• Customer Name

• Registered Mobile Number

• Reason for Return

• Product photographs, if damaged, defective, or incorrect

Our support team will review the request and arrange a return pickup through our authorized logistics partner, Shiprocket or another available courier service, once the return is approved.

Customers are not required to courier the product themselves or send it to any return address unless specifically instructed by our support team.

3. Free Return Pickup

HANMECH will arrange doorstep pickup for approved returns, subject to courier service availability at the customer's location.

Any applicable return pickup charges will be communicated before the return is confirmed.

Customers should securely pack the product and hand it over to the assigned pickup executive.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at connect@hanmech.in.

Our team will evaluate the issue and arrange an appropriate resolution, including a return, replacement, or refund, as applicable.

5. Exchanges

If you wish to exchange a product for another size or variant, please contact our support team.

Exchanges are subject to product availability and approval. Our team will guide you through the process.

6. Refund Process

Once the returned product reaches our facility, it will undergo a quality inspection.

After approval:

• Prepaid Orders: Refunds will be processed to the original payment method within 10 business days.

• Cash on Delivery (COD) Orders: Approved refunds will be processed through bank transfer or UPI after collecting the necessary payment details.

Banking and payment processing timelines may vary.

If more than 15 business days have passed since your refund was approved, please contact us.

7. Return Restrictions

Returns may be declined if:

• The return request is submitted after the 7-day return period, except where applicable law requires otherwise.

• The product has been used, damaged, altered, or misused after delivery.

• Original accessories or essential product components are missing.

These restrictions do not affect customers' applicable statutory rights for defective, damaged, or incorrectly supplied products.

8. Contact Us

For returns, exchanges, refunds, or order-related assistance, please contact:

HANMECH – Customer Support

Website: https://hanmech.in

Email: connect@hanmech.in

Our team will assist you with the return process and arrange pickup wherever courier service is available.

HANMECH – Protection • Performance • Trust